How many Marble, Granite or Quartz worktops would we expect the average person to purchase during their lifetime? If you are lucky enough to allow yourself the luxury of having this high end product in your home or business it is most likely this is the very first time you are looking to make this purchase. Having spent many years within the Kitchen and Fireplace industry we understand that pushy salesmen simply do not equate to happy customers. To be a part of the Stone Culture team you must be passionate about stone and possess a customer focused attitude. Our attention to detail is what sets us apart from our competitors and is testament to our long term success that is built on genuine recommendations from our satisfied customers.
We choose to take a consultative approach because every job is unique and must be treated as such. We fill a gap in the market whereby we bring our deep knowledge and passion of the Granite, Marble and Quartz Industry and couple this with great customer service to ensure our customers are informed and satisfied they have explored all the options available to them in the UK today.
Many clients will often choose to purchase their Stone from their kitchen cabinet supplier who may not possess the knowledge of materials and finishes available or suitable for their long term use. It is likely they are also incentivised by their supplier and as a result tend to push one particular product which yields more income or is “headache free”. Alternatively we find some clients may choose to go directly to the factory to make their purchase from a specialist, however feedback tells us that often the customer service element is missing because the factories usually rely upon high turnover often guaranteed by their network of kitchen retailers to whom they give priority. Many simply do not have the time required to spend with their customer to ensure they are satisfied that every option has been discussed, be it suitable material for its correct application or finer detailing such as drainer grooves, edging and corners.
We aim to leave our customer smiling and very proud of their new purchase, how else can we expect you to recommend us to your family, friends and colleagues?